Refund and Return Policy

Effective Date: 2025

At Aashra.store, we want you to love your purchase. If you are not satisfied with your order, we offer a return and refund policy under the conditions outlined below.

1. Return Policy

We accept returns under the following conditions:

✅ Items must be returned within 14 days of delivery.

✅ Items must be unused, unwashed, and in original packaging with tags attached.

✅ Proof of purchase (order confirmation or receipt) must be provided.

✅ Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

🚫 Non-Returnable Items:

• Sale or discounted items

• Gift cards

• Items damaged due to misuse or improper care

• Hijabs or accessories for hygiene reasons (unless faulty)

How to Initiate a Return

1. Email us at [email protected] with your order number and reason for return.

2. We will provide return instructions and the return address.

3. Once we receive the returned item and inspect it, we will process the refund or exchange.

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2. Refund Policy

Once your return is approved, we will process your refund:

✅ Refunds will be issued to the original payment method within 5-10 business days.

✅ If a refund is delayed, please check with your bank or payment provider.

🚫 Non-Refundable Situations:

• Shipping costs are non-refundable.

• If the returned item is damaged, worn, or missing parts, we may reject the refund.

• If the return request is made after the 14-day return period.

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3. Exchanges

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a free replacement or refund.

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4. Order Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.

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5. Contact Us

If you have any questions regarding our return and refund policy, feel free to contact us:

📧 Email: [email protected]

📍 Address: London, United Kingdom